Unsung Hero

Catering to a Greater Good

Jennifer Black, Assistant Director of Catering and Convention Management, Caesars Entertainment

This food whiz not only handles her job with grace, she also gives back to the community.

Unsung Hero

Catering to a Greater Good

Jennifer Black, Assistant Director of Catering and Convention Management, Caesars Entertainment

This food whiz not only handles her job with grace, she also gives back to the community.

For Jennifer Black, fulfilling her occupation is about much more than ticking off job requirements. “Hard work, dedication, humbling experiences, loving your job and being passionate are all necessary in this industry,” says the assistant director of catering and convention management for Caesars Entertainment in Las Vegas. “But my biggest priority – both in and outside of my career – is giving back to the community and striving to make a difference for those less fortunate than myself.”

And that she does. Whether overseeing the Caesars internship program as a volunteer – sometimes managing up to eight college students’ schedules at a time – or working together with Three Square food bank to rescue an event’s leftover F&B, Black is there to lend a hand.

“She’s always the first one in the office,” says Bill Dosch, Ceasars’ director of marketing. “She’s one of those people always doing the job and tackling new projects without expecting the parade of recognition at the finish line. I don’t know how she does it.”

The internship program is a true labor of love. “I didn’t go to school to work in this industry,” Black admits, noting that she studied art during her undergraduate years. “So, I never took advantage of the hands-on opportunities available to students focusing on the hospitality industry before graduating. Now, I really love being able to help them in gaining that experience – teaching and showing them how to actually do the job.”

Black also oversees the food waste and rescue programs at both the 2,814-room Bally’s Las Vegas and 2,916-room Paris Las Vegas Hotel & Casino. “Whether we have one or 10 pans of unused food following an event, we package it, and Three Square picks it up from here,” she says. “So many are in need. There are children at my kids’ school that don't have access to an evening meal. They might eat only because of programs like this, and that meal might be coming from us and Three Square.”


An Eventful Career Path

Born in New York and raised in Florida, young Jennifer pulled up roots and moved to Las Vegas in 2007 after meeting her soon-to-be husband, Zac Black, who owned a restaurant in the area. After learning about Caesars Entertainment through friends, she applied on a whim and landed a job as an administrative assistant for the Bally’s and Paris properties.

After only three months with the company, she had the opportunity of stepping into a meetings concierge position. “I loved it because the new title put me on the floor and in the ring with meeting planners,” she says. “It was fascinating.”

Soon after, the Great Recession hit the Strip, and Black was told her position would be eliminated as part of a companywide consolidation. “I told my then-boss Donald Ross how much I loved my career and that I would do anything to sustain it. He promoted me on the spot to a CSM position. I was so grateful.”

Shortly after she got married in 2009, Ross persuaded Black to apply for CSM at the 3,348-room Caesars Palace, the largest of the Caesars Entertainment properties. “He made an announcement that he was transferring to the Palace and bringing me with him. I was so excited, but nervous for the new adventure,” she recalls.

The several years following included the birth of her now 9-year-old son (her husband had brought two older children into the marriage), a 2014 move to Salt Lake City and a 2016 move back to Vegas, where she assumed her current position for Bally’s and Paris.

“My husband, kids, family and [13-person] team’s unwavering support have truly allowed me to accomplish what I have, and to recover when I need to,” Black says. “I love what I do. That’s important. I don’t know how we do all that we do, but we always figure it out.”

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